Shipping policy

Shipping Policy

At Tekenjoy.com, we aim to deliver your orders efficiently and on time. This Shipping Policy outlines our procedures and terms regarding the shipping and delivery of products purchased from our Shopify store.

1. Order Processing

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

  • You will receive a confirmation email once your order has been processed, along with tracking information if applicable.

2. Shipping Rates and Methods

  • Shipping rates vary based on the destination, weight, and dimensions of the package. The applicable shipping cost will be calculated and displayed at checkout.

  • We offer standard and expedited shipping options, depending on the destination.

3. Estimated Delivery Times

  • Delivery times depend on your location and chosen shipping method:

    • Standard Shipping: 5-10 business days.

    • Expedited Shipping: 2-5 business days.

  • Please note that delivery times are estimates and may vary due to unforeseen circumstances (e.g., weather delays, carrier issues).

4. International Shipping

  • We ship worldwide, except to countries where shipping restrictions apply.

  • International orders may be subject to customs fees, taxes, or import duties imposed by the destination country. These fees are the responsibility of the customer.

5. Tracking Your Order

  • Once your order is shipped, we will provide a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.

6. Shipping Address

  • Please ensure that your shipping address is accurate and complete. Tekenjoy.com is not responsible for delays or losses due to incorrect or incomplete addresses.

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at support@tekenjoy.com within 7 days of the expected delivery date or receipt. We will work with the carrier to resolve the issue.

8. Undeliverable Packages

  • Packages returned to us due to incorrect addresses, failed delivery attempts, or refusal to pay customs fees may incur additional charges. We will contact you to arrange reshipping, but additional shipping fees may apply.

9. Changes to Shipping Information

  • If you need to update your shipping address after placing an order, please contact us immediately at support@tekenjoy.com. Address changes may not be possible once the order is processed.

10. Contact Us For any questions or concerns about shipping, please reach out to us:

Email: support@tekenjoy.com

Thank you for shopping with Tekenjoy.com. We appreciate your trust in us!